AIR assisted the Veterans Health Administration's Office of Quality Performance when they changed the content of their Survey of Healthcare Experiences of Patients to surveys modeled on the CAHPS Inpatient and Clinician-Group surveys.
AIR developed and pilot tested a consumer assessment survey instrument for adults to provide information about the quality of TRICARE dental benefits as reported by enrollees in the TRICARE Dental Program (TDP) and the TRICARE Retiree Dental Program (TRDP).
AIR examined the feasibility of conducting an outcomes evaluation for the National Institute of Nursing Research Health Disparities Program, an effort that supports research to reduce and eliminate health disparities in disadvantaged populations.
Patient-reported outcomes measure patients’ direct experiences of their health condition and health care. San Keller explains the value of such outcomes in promoting public health and improving the quality of health care.